1. Booking Confirmation and Payment Terms
The accommodation contract is concluded by submitting the booking form or by making a reservation by telephone.
Once the reservation has been made, the corresponding payment must be made within 10 days:
- Stays of 8 nights or more: a deposit of 20% of the total booking amount.
- Stays of fewer than 8 nights: payment of 100% of the total booking amount.
The reservation becomes binding on both parties once the corresponding payment has been received.
For stays of 8 nights or more, the remaining 80% must be paid no later than 56 days (8 weeks) before the arrival date.
Payments can be made by bank transfer or PayPal.
2. Transfer of Bookings and Subletting
Subletting the accommodation or transferring a reservation to a third party without the owner's permission is not permitted.
If the person making the reservation is not the person who will be staying at the property, or makes the reservation on behalf of another person, both parties shall be jointly and severally liable for the obligations arising from the contract.
3. Occupancy of the Accommodation
The accommodation may only be occupied by the number of guests specified in the confirmed reservation.
If the permitted number of guests is exceeded, the owner may charge reasonable additional compensation for the period of unauthorised occupancy, without prejudice to the owner's right to terminate the contract.
Unauthorised persons must leave the accommodation immediately.
4. Care of the Accommodation
The person responsible for the reservation agrees to treat the accommodation, its furniture and facilities with due care and to ensure that accompanying guests do the same.
Any damage, defects or irregularities occurring or discovered during the stay must be reported to the owner immediately.
5. Booking Cancellation
If you are unable to travel, you must notify us of your cancellation in writing.
The following cancellation charges apply, calculated as a percentage of the total accommodation cost:
- From the booking date until 90 days before arrival: 20%.
- Between 89 and 60 days before arrival: 40%.
- Between 59 and 36 days before arrival: 70%.
- From 35 days before arrival: 100%.
- In the event of a no-show without prior cancellation: 100%.
6. Early Departure and No-Shows
In the event of early departure or failure to arrive, there is no entitlement to a refund for unused nights, subject to the provisions of the following section and any rights granted under applicable law.
7. Reletting the Accommodation Following Cancellation
In the event of cancellation or early departure, the owner will make reasonable efforts, in good faith and wherever possible, to relet the accommodation for the period that has become available, with the aim of reducing financial losses.
Until a replacement booking has been secured for that period, the person who made the original reservation remains liable for the applicable charges under the cancellation terms.
We recommend taking out travel cancellation insurance to help cover costs arising from unforeseen circumstances.
8. Liability for Damage
The guest named in the booking agreement is responsible for any damage caused by them or their accompanying guests to the accommodation, its contents or shared facilities. This includes, for example, broken crockery, stains on carpets or damage to furniture.
This also includes the cost of replacing lost keys, including keys for the locking system or safe.
Any damage discovered, as well as any other complaints, must be reported to the owner within 24 hours.
9. Arrival
On the day of arrival, the accommodation will be available for check-in from 3:00 pm.
Guests are not entitled to claim compensation if, in exceptional circumstances, the accommodation is not available at 3:00 pm.
10. Departure and Final Cleaning
On the day of departure, the accommodation must be vacated by 10:00 am and left in a reasonably clean and tidy condition.
All crockery, glasses and kitchen utensils must be washed, rubbish bins emptied and the fridge cleared of food.
If these requirements have not been met, an additional cleaning fee of €50 will be charged.
11. Additional Agreements and Amendments
No additional verbal or written agreements have been made.
Any amendments or additions to this agreement must be made in writing to be legally valid. The same applies to any waiver of this written-form requirement.
12. Severability Clause
Should any provision of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining contractual provisions.
Both parties agree to replace any invalid provision with a legally valid provision that comes as close as possible to the original provision's intended meaning and economic purpose.
In all other respects, the applicable statutory provisions shall apply.
13. Jurisdiction and Applicable Law
The place of jurisdiction for any disputes arising between the parties from the contractual relationship shall be El Paso / Santa Cruz de Tenerife, Spain.
Spanish law shall apply.
El Paso, May 2026
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